The YMCAs across Southwestern Ontario are committed to diversity and social inclusion and to meeting its obligation under Ontario’s Accessibility for Ontarians with Disabilities Act, 2005 (AODA), by providing accessible environments that respect the rights of every individual.

Feedback process

YMCA members — including participants, customers, parents, donors, contractors or other members of the public — are encouraged to bring forward complaints, concerns or compliments, and to make suggestions on ways to improve programs and services and their YMCA experience. Please contact your local YMCA manager or a senior manager directly.

Alternatively, and to assist the YMCA, individuals are invited to provide their feedback in writing by e-mail, or by telephone, or by regular post mail to:

YMCA
1015 Finch Drive, Sarnia, Ontario N7S 6G5
Attention:  YMCA Association Services
Email: Accessibility
Tel:    519-336-9622

Association Services will refer any accessibility or human rights-related questions or concerns to the Manager of Human Resources who will work with the program Senior Manager to respond as appropriate.  All other complaints received shall be referred to the appropriate YMCA program General Manager or Vice President for handling.

Policy statement

The YMCA recognizes the dignity and worth of every individual and seeks to create socially inclusive environments in which everyone, including persons with disabilities, is able to participate fully. Building on a culture that embraces diversity and supports social inclusion, the YMCA is a shared experience for everyone to enjoy.

YMCA Accessiblity Customer Service Policy       YMCA Human Rights Policy